Evaluating Public Website Performance: Content Analyses on Malang City Government Website

نویسندگان

چکیده

This study evaluates the performance of public websites in Malang City, a heavily digitizing government. Using content analysis, we determine extent to which availability information has been met and what records still need be corrected by city examines five criteria: quality, usability, privacy security, interaction, accessibility. As result, Malangkota. go. id website evaluation criteria for general availability. However, government needs improvement terms security citizen-centered values. Thus, future, this research can used as basis policy considerations City improve its services through provision good information.

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ژورنال

عنوان ژورنال: Journal of governance : jurnal ilmu pemerintahan Universitas Sultan Ageng Tirtayasa

سال: 2023

ISSN: ['2528-276X', '2598-6465']

DOI: https://doi.org/10.31506/jog.v8i2.19248